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JOY is a multi-device app that allows businesses to easily exploit all their available data, whether structured and unstructured (e.g., voice recordings, e-mails, etc.), in a fast and pragmatic way to improve customer satisfaction.
Specifically, it uses artificial intelligence to automatically weigh hundreds of variables and calculate a satisfaction score from 1 to 10, and all without needing to ask either the customer or the employee.
JOY provides businesses with both a high-level view with relevant alerts and a more operational view with the required level of detail.
JOY is a multi-device app that allows businesses to easily exploit all their available data, whether structured and unstructured (e.g., voice recordings, e-mails, etc.), in a fast and pragmatic way to improve customer satisfaction.
Specifically, it uses artificial intelligence to automatically weigh hundreds of variables and calculate a satisfaction score from 1 to 10, and all without needing to ask either the customer or the employee.
JOY provides businesses with both a high-level view with relevant alerts and a more operational view with the required level of detail.
Analyzes millions of customer interactions
Integrates messages from all contact channels that customers use
Assesses customer satisfaction in all interactions without the need for surveys
Eliminates survey biases by analyzing all interactions
Provides high-level results and facilitates a more detailed view for day-to-day operations
Provides a simple way to design targeted actions for improving the customer experience